Aylan H., Oct 23, 2025

I always say Swiss Brands in Turkey specially for their fabulous breakfast. Breakfast was not buffet and with very poor menu. They charged buffet price but service poor menu. They didn’t mention that out of season they don’t serve wide variety when we were booking.

Jan D., Oct 22, 2025

When we checked in, as a Gold Accord member I asked if there was any Upgrades available noting this was off-season and genuinely there was minimal guests. This was verified by speaking to other staff, such as the bar staff, house keeping, security on the beach etc. It was a like ghost town, where no one was at the beach and daily breakfast consisted of my family, my business partner and his family and only a few others. We were informed by the male check in counter that there was no upgrades available. We went up to our room, which was a nice size however the view was of the entrance of the hotel. My wife called reception and simply asked if there were any rooms facing the beach or an upgrade and a different female staff member confirmed there was an upgrade (suite) available and to come down to reception. We viewed the suite and it was beautiful with amazing views of the beach and pier. When we returned to reception the male check in staff member was back and I asked him why he said there was no upgrade. He replied "oh, I was not aware" in a very uncomfortable tone as if he had been caught lying. We informed him we would like to take the suite and he said he would ask his manager. He came back saying we could take it but we would have to pay. I asked him if I could use my Gold Accor points, which he indicated should be fine. After some negotiating, he indicated I could not get a free upgrade as they could still sell this room despite it being off-season and I would still need to pay 600 Euros. I then made payment. All this would have been fine, until my business partner and his wife checked-in later in the day and he is not a Gold Accor Member. He was offered, without even asking an Upgrade to a suite and for the same price (not being a Gold Accor member and therefore not having to use any points to reduce the price)! Then after 7 days and at check out, a different staff member indicated he had trouble taking the points from Accor and I would have to pay the difference. The staff literally waited until check out to tell me this. I was a little frustrated and told him very clearly I will not be paying anymore and they had to work it out. After 30 minutes or so they finally worked it out and they took my remaining Accor Points. This is absolutely terrible and disgusting guest service experience with an untruthful check-in and check-out staff member and I will never book this hotel again and I will ensure none of my friends, family and colleagues ever visit this hotel. As for the hotel itself, it is beautiful however as it off-peak it felt very desolate especially as there are very limited shops around the hotel to walk around as much of it was closed. We always had to get a taxi out. The restaurants were very pricey, both the Italian, Asian and Turkish ones so we never dined in, only breakfast. So too the spa, the prices were still peak prices. One would think being off-season there would be incentives to dine in with discounted offers, instead the prices were only reduced in some instances by 5-15%. The lady at the kids club was very nice, however at midday everyday she had to go on break and the kids were kicked out as no other staff member could relieve her during her break. This meant the kids could never be left there or enjoy it during this period. Unless something is done, I would never recomend staying here or even contemplate returning here.

Mahmoud A., Oct 21, 2025

I didn’t stay at the hotel they only take the money for 5 night / Non refundable :(

Ali E., Oct 20, 2025

Very satisfied

Baris T., Oct 03, 2025

The lady at the reception upgraded our room to the one with sea view and allowed 2 hours early check-in. That was an excellent start for our holiday. The staff was professional and welcoming. Sleek interior and exterior, glamorous and clean. Everything worked. Wonderful beach.