Nimesh D., Nov 03, 2026

Resort is beautiful but understaffed. Breakfast had a good selection but again understaffed. Resort started winter mode which made the room hot & difficult to sleep. They did try & support with a fan which had no remote to control the speed or direction so was useless. Hotel surroundings is beautiful with lot of maple trees & a small lake.

Francis T. M., Nov 02, 2026

This was my first time visiting Kazakhstan, even though I was only passing through, and I was genuinely impressed by how kind, welcoming, and open-hearted the people here are. The hotel team truly demonstrated the famous Kazakh hospitality. I would especially like to thank Natalie and her team for their professionalism, attentiveness, and ability to handle difficult situations with such grace. Unfortunately, I experienced an issue with insects in my room. I understand that the resort is surrounded by a beautiful forest area, so this is perhaps part of the natural environment. However, as I have an allergy, it made my stay rather uncomfortable. Natalie and her team went above and beyond to help me purchase insect repellent and allergy medication, making sure I felt more comfortable and taken care of. Thank you for your genuine care, understanding, and outstanding hospitality. You made a challenging situation much easier and left me with a very positive impression of Kazakhstan!

Mattia B., Oct 30, 2026

We are very satisfied with our stay, staff was really amazing 🤩 especially thanks to guest relations team, Aigerim, Nataly and Shugyla 🙏

Shynar P., Oct 29, 2026

Overall, we had a good impression of the hotel. The nature is absolutely beautiful, and the spa facilities are excellent. However, there were a few issues that unfortunately affected our overall experience. First, the room felt a little outdated, and the telephone was not working. As a result, I had to go downstairs to the reception to ask for the restaurant menus. I was told they would be sent to my WhatsApp within 2–3 minutes, but we ended up waiting for around 30 minutes. By that time, we had already managed to find the menus ourselves. The second issue occurred after my spa treatments, which included a facial. I wasn’t informed in advance that facial oil would be used, and since this is not something I usually expect during a facial, I was unprepared for it. Once I found out, I specifically asked them to cover my hair with a cap because I had a very important photoshoot the following day. Unfortunately, when I returned to my room, I discovered that my hair was still heavily covered in oil. Since I have curly hair, I need a hairdryer with a diffuser to dry it properly. Using a regular hairdryer would simply leave my hair frizzy and unmanageable. I contacted reception and asked if they could help me find a diffuser. The staff member said he would check, but even after I followed up a second time, he never got back to me. We ended up waiting for around three hours, and I eventually had to go downstairs again and explain the entire situation from scratch. The situation was so frustrating that I seriously considered checking out and going home that same day, as the following day was extremely important to me. I would, however, like to express my sincere gratitude to Adiya, who was understanding and genuinely willing to help. Thanks to her, one of her colleagues brought a diffuser from home the following morning. I am truly grateful to both of them for their kindness and for taking the situation seriously. Overall, the hotel has wonderful nature and a great spa, but the condition of the rooms and the service provided by certain staff members need improvement. It is particularly disappointing when simple requests require repeated reminders and hours of waiting. I hope management will take this feedback seriously, as these details can make a significant difference to a guest’s overall experience.

Asma O., Oct 24, 2026

EVERYTHING was amazing! I enjoyed it so much that I would've loved if we could stay longer. The whole place is so quiet and zen, you can walk there easily 10K and won't even be bored of the surrounding of the resort. I enjoyed the lake, the spa, the food, basically everything. The ladies staff were super polite and nice, they even opened few topics while we were checking in. We needed extra blanket, and in 5 min they brought it. they even give us a small cake as we were celebrating there. Honestly the best place in Almaty.